Each hotel has a limited amount of day passes available for sale. By reserving a pass and not showing up you are taking a pass away from another customer. No shows and late cancels will be charged $20 to the card on file under the account.
If you have 3 or more no shows under your account DayAxe reserves the right to suspend your Gold Pass Membership.
Note: when ticket is validated by the hotel staff, the status of the ticket will show "Redeemed" (see screenshot below). If the status still shows "Active" that means the ticket was not validated and you will get charged a “No Show“ fee automatically.